Customer Service

Warranty

When you receive item(s) that is defective, incorrect, or incomplete, please contact us immediately so we can make it right. Once we accept your return request, our customer service will send you the pre-paid return label for you to return it. 

All returned items are subjeccted to inspection for damage before refund. 

Shoppers are responsible for shipping and return if it has nothing to do with quality issues.

Free to cancel order if orders have not yet shipped.

Safety of Fund

We accept PayPal Payment, which can protect your safety of money.

Shipping Policy

We  ship to 48 Continental United States only. Yor orders will be shipped from our Walnut Warehouse or Easley Warehouse depending on the location of inventory.

Confirmation email of your order details will be sent to you once received. 

Tracking number will be sent to you by email once your item is shipped out.

All of our orders are shipped via USPS, UPS, it depends on your location.

Online Support

We prefer to contact us by email at summates@summates.com, if something urgent, we can call you within 12 hours.